Shipping Policy

Thank you for shopping with us. Please review the following shipping policy before placing your order.

Order Processing

Orders are typically processed and dispatched within 1–2 business days after payment has been successfully confirmed.

Business days exclude weekends and public holidays. Processing times may be extended during promotional periods, product launches, holidays, or periods of high order volume.

Estimated Delivery Time

Once your order has been dispatched, delivery typically takes 5–8 business days.

Please note that delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, public holidays, customs procedures, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation containing your tracking information via the email address or phone number provided at checkout.

Tracking information may take some time to become available after dispatch. Please refer to the carrier’s tracking system for the latest delivery updates.

Shipping Information

Customers are responsible for ensuring that the recipient’s name, phone number, and shipping address are complete and accurate before submitting an order.

We cannot guarantee that shipping details can be changed after an order has been dispatched. Additional fees resulting from an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or unclaimed package may be the responsibility of the customer.

Shipping Delays

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with your order number. We will assist you in checking the shipment status and following up with the carrier.

Delays caused by severe weather, natural disasters, transportation disruptions, customs inspections, carrier-related issues, public health events, or other circumstances beyond our reasonable control are not considered the responsibility of the store. However, we will make every reasonable effort to assist you.

Damaged, Missing, or Incorrect Items

Please inspect your package promptly upon delivery. If the package is damaged or your order contains missing or incorrect items, contact us as soon as possible and provide your order number, clear photographs of the package and products, and any other relevant information.

We will review the matter and provide an appropriate resolution in accordance with our applicable policies.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team and include your order number so we can assist you efficiently.

We reserve the right to update this Shipping Policy when necessary. The latest version published on this website will apply.